The Nature Conservancy
The Nature Conservancy, the world's largest conservation organization, faced two problems common to many organizations: employees had difficulty finding documents unless they knew exactly where to look, and changes to the information or the hierarchy often meant documents were orphaned and lost, and also resulted in links that led nowhere.
"Our employees are very busy and don't have time to waste on dead-end researching. We expect to save time and leverage existing knowledge."
They needed a knowledge management system that did not require heavy investments in infrastructure or IT personnel. They wanted a system that would manage the relational and navigational hyperlinks between documents to help ensure that documents don't become orphaned and that users never face the frustration of clicking on broken links.
As a result of our contract, employees around the globe are now able to use powerful search tools to filter some 300,000 documents on their server, including Microsoft Word, WordPerfect and text files as well as PDF and graphics files. When the documents on file aren't enough for the situation at hand, Hyperwave's expert location function will help them find the right person to contact.